The client support that you will get from your shared website hosting supplier is very important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an existing account. Timely and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real hosting supplier and not from a reseller. When you acquire a hosting account through a company that doesn't own its servers and it cannot access them immediately, it is likely that you'll wait for a couple of days so as to have a response to your query, therefore your sites may stay offline for a long time. However, a company which provides different options for communication and has a tech support crew available any time can assist you right away and help you limit or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

We supply 24/7 billing, customer and technical support for all of our shared website hosting service. Even if you are not our client yet and you have questions, we will give you a hand without delay and provide the needed information, so as to give you a choice to make the very best decision when you buy your new website hosting account. We're available at any time, including holidays and weekends, and we provide you with various ways of communication to contact us - live chat, phone, email messages and support tickets. For your benefit, we now have a couple of phone numbers around the world, therefore you'll be able to call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The standard response time is around 15-20 min, so you can forget about waiting for a few days to receive support for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to receive prompt assistance, especially if your website is not working properly for some reason. All of our semi-dedicated servers include 24/7 customer and tech support, therefore in case anything happens, you can use a number of ways to let us know - telephone line with several local numbers worldwide, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and common issues, so that if you do not have an account yet, for example, you can receive more info about our solutions, or we can help you with less complicated tech issues. The next two options are for strictly technical problems or anything which is more time-consuming since it is quicker to track the correspondence between you and our tech support team. The guaranteed maximum response time for them is merely one hour, the typical one - 15-20 minutes, therefore you will not have to wait for a whole day so as to get support like you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Servers

When you use our Linux VPS servers, you will not have to wait for more than 1 hour in order to get help for any problem that you could have with the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets which you open from your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local phone numbers in a couple of countries worldwide and a live chat service where we are able to assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the numerous methods of communication, so regardless what your question or issue is, there's always someone to assist you right away. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have well-timed support in general, let alone if you operate a whole server, so each dedicated server that we offer comes with 24/7 support with 1-hour answer time warranty regardless of the problem. This service is free of charge for all of the problems with the server or the software that was installed from our admins during the setup, therefore you can contact us as many times as you need, even during holidays. You can either open a ticket from the billing section or you could send an email, and the actual reply time for both rarely surpasses 30 mins because we have admins available round the clock. If you need general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on three different continents or you can employ our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server package through the billing Control Panel.