Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • We offer a 60 min response time warranty for every ticket or e–mail that you send to our customer support team. We will swiftly respond to all the common queries and forward right away the issue to our sysadmins if additional assistance is needed. If you take advantage of our Optional Admin Services package, we will execute any of the included server administration services at a time that has been agreed upon beforehand.

  • Top quality support service

  • A First–Class Help Desk Service

  • Our customer support team will be available to you 24–7–365 should you need help working with the Web Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated hosting server. What is more if you require help handling the routine administration tasks on your dedicated web hosting server, you can examine our Optional Admin Services package, that includes data backup hard drive space, Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • A User–Friendly Help Section

  • Each dedicated server is equipped with our free Web Hosting Control Panel, which offers an in–depth knowledge base and a group of instructional video tutorials. Whenever you need help while working with the Web Hosting Control Panel, just hit the Help or Videos buttons situated in the upper right corner.