Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering top notch support without delay is our main priority, so that we backup each shared website hosting service plan with a one hour ticket reaction warranty. As soon as you post a ticket or drop an e–mail, our client support team will try all they could do to provide the most appropriate resolution for your case and to provide you with help and advice promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is delivered by a team of licensed professionals which are prepared to answer your questions in a timely manner. You can make contact with the technical support team by opening a technical support ticket from your Web Hosting Control Panel or by sending us an e–mail. On working days, you may as well call us on the telephone or take advantage of the online chatting solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included a huge practical knowledge base into the Control Panel to make sure you get beneficial step by step guidance anytime. Each area of the Control Panel has its own contextual support area showcasing a list of how–to content articles. We have also organized video lessons to offer you with a far better visual representation of just how to accomplish any given activity.