Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Warranty

  • Our technical help and support team is on–line 24/7/365 to reply to all your help inquiries. Every ticket you send out to us shall be responded to within less than 60 mins. If your situation demands some help from one of our administrators, we are going to send the ticket to the technician on duty and will inform you that the situation is being resolved.

  • Top quality support service

  • Top–quality Customer Assistance Service

  • Our client help and support Dept is going to be on duty for you round the clock to to reply to all support demand tickets that you submit. We offer tech support for all programs that are pre–installed on your machine. These include our in–house developed Web Hosting Control Panel, the chosen OS and also the server administration panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • A complete and regularly updated knowledge base is integrated into our custom–built Web Hosting Control Panel. It offers you quick tips on how to conduct all of the regular website control jobs. The Help section offers exhaustive how–to articles and step by step video tutorials. You can open the Help section by hitting the Help or Video buttons in the top right part of each Control Panel section.